TASMAN SEA SALT PRIVACY POLICY
This is the Privacy Policy of Tasman Sea Salt Pty Ltd - ABN 25 164 898 597.
At Tasman Sea Salt, we are committed to safeguarding your personal information and will always handle your personal information securely and carefully. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
At Tasman Sea Salt we comply with all privacy laws that regulate the collection, usage, storage and protection of your personal information.
Our Privacy Policy applies to all your dealings with Tasman Sea Salt, be it via our website or through our customer service team.
What personal information do we collect?
In most cases, we collect your personal information when you place an order or register your details on our website, however we may also collect information when you contact us directly to provide feedback or request information.
This personal information may in include your name, address, email and telephone contact details.
We do not collect financial information or retain credit card numbers used to purchase products as this information is collected by a financial institution that will have its own Privacy Policy. If you are contacted, whether directly or via email to provide sensitive personal information, do not provide this information as the requester may be fraudulent. You can advise us of any attempts of fraud by contacting our customer service team.
Why do we collect your personal information?
In addition to the stated purpose given to you at the time you have provided us with your personal information, we also collect your personal information so that we can:
Accurately process transactions and orders
Provide customer service and respond to feedback
Facilitate the running of promotions and competitions that you may like to participate in
Better understand your preferences and requirements so that we can improve our service to you
Provide you with information about our products and services
Monitor activity on our website
Compile customer databases
Comply with any legal obligations, or matters relating to our employees or applicants
When and how do we collection your personal information?
We collect most personal information directly from you when you consent to communications from us. Your consent may be express (i.e. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, or you write to us.
We may also collect information about how you use our website or applications to help us better serve you, including the automatic collection of data through “cookies’.
Cookies are automatically stored by your browser, and they store information including the time and date of your visit, the pages and documents that you have visited, your server address and the type of browser you are using.
We collect Cookies to better understand your browsing and purchasing behaviour, as well as to analyse and track website usage. This may allow us to determine the popularity of products and content as well as to deliver targeted advertising. We may also use this information to improve your online experience, including for security purposes.
We also utilise third parties such as Facebook and Instagram for marketing and advertising who may also use cookies.
You do not have to provide us with personal information.
It is your choice to provide us with your personal information, for example when purchasing products or requesting communication from us. However, if you choose not to provide us with your personal information, then we may be unable to provide you with the product or service that you may wish to receive.
When visiting our website, you can change settings on your browser that will allow you to reject Cookies.
How can you opt out of communication from us?
You can opt out of future communication from us by unsubscribing online, or by contacting us via email or phone using the below contact details.
When do we disclose your personal information?
Your personal information will not be used for any other reason other than those covered in this Privacy Policy. We may disclose your personal information to third parties for the following reasons:
For the reason it was initially collect – such as to supply purchased items to you, respond to feedback or operate our business.
To enforce our legal rights or those of others, or if we are required to do so by law
To those who provide services to us such as data storage, website hosting, marketing and customer service
If we sell part or all of our business
If personal information is supplied to a third party, then we will take all reasonable steps to ensure that your information is treated in line with all privacy laws and principles.
Storage and security of your information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Your right to update and correct your personal information
We want to make sure that any personal information that you have provided us is up to date, accurate, complete and relevant to the reason for providing it to use. We will take all reasonable steps to ensure this is the case, so that we can provide you with better service.
If you believe that some of the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
ACCOUNT HOLDERS
Account holders who forget their passwords
We are unable to change your password for you but, after clicking the Sign In link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.
Account holders who want to change their account email address
It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.
Contacting us or making a complaint
If you have any issues that you would like to raise with us or wish to make a complaint, then you can do so by contacting us at:
Tasman Sea Salt
97 Mayfield Jetty Road, Little Swanport, TAS 7190